Automatic ticket vending machines in MRTS- Thumbs down.

As an frequent traveler in chennai suburban trains, I came across few modernisation initiatives by the railway authorities. Feeling that government and the railway minister are actively participating in consumer friendly attitude.

The initiative done by the govt was to decrease the waiting time for tickets in the counter. These Vending machines were installed in stations in places where there is very high floating population like west mambalam, central, park station.
However such solutions needs to be given thumbs-up only if the people are accepting the right solution. But in this case, I shall give thumbs down. The major purpose of these machines are not satisfied, where the commuters are refusing to use them for a major reason that it is not user friendly. People ignore the concept of smart cards and its working nature.

The smart card was made for those not a regular traveler but a frequent traveler. People would really ignore to carry a card or any ticket kind of article for just for the sake of avoiding the queue while buying tickets. I would say the whole concept of smart cards have failed, Not the ticket vending system. Something similar to that of platform ticket vending machine would really help commuters. Here the failure of concept selling have costed the whole project.

So therefore I shall keenly advice the authorities concerned to have an emphatic look into new initiatives drafted by them and have "go-ahead" words over the project. As an whole request people do not waste the public money as was done here.